Return Policy

Returns Policy 
If you are not entirely delighted with the products that you have chosen you may return them to us within 10 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. Returns on all parts must be pre-authorized and are subject to a 20% restocking fee for made to order items. (Vermeil Cuban links, Iced out Cuban links & iced out rope chains.) Custom items such as custom rings, custom jewelry or any other special order cannot be returned or canceled. Additionally, design deposits, custom head fees, customization fees and engraving fees and shipping fees are non-refundable. Pre Christmas (from October) we are super flexible regarding returns and exchanges.  It’s obvious if an item has been simply just ‘tried on’ or if it’s been worn many times!  if just tried on, we’ll accept returns for up to 2 weeks after Christmas for any item bought from 1st October, so you can order with freedom.  (dependent on stock of course, but we always find a solution!)

Making Returns 
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.   We then pay to send out any replacements.   

The returns address is: 


Galleria Of Gold,

603 Commander ave,

West Babylon, NY, 11704

United States

 

Returns for orders within the Continental US:

Most orders can be returned within 30-days of receiving it. Returns on all parts must be pre-authorized and are subject to a 20 % restocking fee. You will need an RMA to return an item, please request one by sending us an email to sales@Galleriaofgold.com, include your order number and reason for return.
Once you receive an RMA, please type it on the outside of the box and follow instructions provided by our Returns Department.
Returns without an RMA will not be accepted it. The customer is responsible for shipping charges; we strongly recommend to use any kind of tracking tools when shipping returns.
Shipping charges from our location to yours are not refundable under any circumstances.
All items must be returned the same way you received your order -original packaging, parts, foam, etc-.
Returns for orders out of the Continental US - International Orders:
Most orders can be returned within 30-days of receiving it. Returns on all parts must be pre-authorized and are subject to a 20 % restocking fee. You will need an RMA to return an item, please request one by sending us an email to sales@Galleriaofgold.com, include your order number and reason of return.
Once you receive an RMA, please type it on the outside of the box and follow instructions provided by our Returns Department
Returns without an RMA will not be accepted it. The customer is responsible for shipping charges; we strongly recommend to use any kind of tracking tools when shipping returns.

All import duties and taxes are the responsibility of the customer.
Shipping charges from our location to yours are not refundable under any circumstances.
All items must be returned the same way you received your order -original packaging, parts, foam, etc-.
Sizing Chart

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